TERMS & CONDITIONS | REFUND & CANCELATION POLICY
These Terms & Conditions guide the use of all services provided by Obasco Transport Services. By booking with us, customers agree to follow the rules stated below.
A. Booking & Reservation
- All bookings must include full travel details (date, pickup point, destination, number of passengers).
- A booking is only confirmed after payment or a deposit (for certain services).
- Prices may vary during peak seasons, weekends, or special events.
- Obasco Transport reserves the right to decline or cancel any booking where necessary for safety, operational, or legal reasons.
B. Payment
- Payments can be made via bank transfer, POS, cash, or approved digital channels.
- Corporate clients may receive flexible billing arrangements based on agreement.
- All payments must be completed before departure unless otherwise stated.
C. Passenger Responsibilities
- Passengers must provide accurate contact and travel information.
- Seat belts must be worn at all times.
- Smoking, alcohol, or any illegal substances are strictly prohibited onboard.
- Passengers must behave respectfully toward staff and fellow passengers.
- Any damage to the vehicle caused by a passenger will be billed to the individual or group.
D. Luggage Rules
- Standard luggage allowance applies.
- Obasco Transport is not responsible for unattended or misplaced luggage.
- Illegal items, hazardous materials, weapons, or contraband are not allowed.
- For cross-border trips, passengers must ensure their luggage meets customs requirements.
E. Vehicle & Service Availability
- Vehicle type may vary depending on availability and route requirement.
- In case of mechanical issues, Obasco Transport will provide an alternative vehicle or reschedule the trip.
- Delays due to traffic, weather, or road conditions are beyond the company’s control.
F. Cross-Border Travel
- Passengers must carry valid travel documents (ID, passport, yellow card where applicable).
- Obasco Transport is not responsible for passengers denied entry at any border.
- Immigration checks must be obeyed; additional waiting time may occur.
G. Company’s Right to Refuse Service
Obasco Transport may refuse service if:
- A passenger is under the influence of drugs/alcohol
- A passenger poses a threat to safety
- Luggage contains prohibited items
- Payment terms are not met
REFUND & CANCELLATION POLICY
We operate a fair and transparent refund system to protect both the passenger and the company.
A. Trip Cancellation by Customer
- Local / Inter-State Trips
- 48 hours before trip: 80% refund
- 24 hours before trip: 50% refund
- Less than 24 hours: No refund (but customers may reschedule once for free)
- Event, Church Program, or Tour Bookings
- 72 hours before service: 70% refund
- 48 hours before service: 40% refund
- Less than 48 hours: No refund (rescheduling allowed with a small fee)
- Cross-Border Trips (Benin – Togo – Ghana)
- 5+ days before departure: 70% refund
- 3–4 days before departure: 40% refund
- Less than 3 days: No refund (tickets may be transferred to another person with approval)
B. Trip Cancellation by Obasco Transport
If Obasco Transport cancels a trip for operational, safety, or technical reasons:
Customers receive the option of:
- Full refund OR
- Free rescheduled trip OR
- Equivalent-value transport on the next available vehicle
C. No-Show Policy
If a passenger does not show up at the pickup location:
- No refund applies
- A new booking must be made
- For group hires, the full service fee remains valid
D. Refund Processing Time
- Refunds are processed within 3–7 working days after approval.
- Bank charges or transfer fees may be deducted where applicable.
E. Rescheduling Policy
- Customers can reschedule once at no extra cost (if done within the allowed time window).
- Additional rescheduling attracts a small administrative fee.
- Rescheduling is subject to vehicle availability.
F. Incomplete Trips
If a trip is interrupted due to force majeure (accidents, roadblocks, security issues, extreme weather):
- Obasco Transport will work to complete the journey or arrange a safe alternative.
G. Non-Refundable Fees
The following are non-refundable:
- Processing or administrative fees
- Priority booking fees
- Custom route agreements
- Last-minute emergency hire payments
CROSS-BORDER TRIPS (Benin – Togo-Ghana)
- 5+ days before departure: 70% refund
- 3–4 days before departure: 40% refund
- Less than 3 days: No refund (tickets may be transferred to another person with approval)
B. Trip Cancellation by Obasco Transport
If Obasco Transport cancels a trip for operational, safety, or technical reasons:
Customers receive the option of:
- Full refund OR
- Free rescheduled trip OR
- Equivalent-value transport on the next available vehicle
C. No-Show Policy
If a passenger does not show up at the pickup location:
- No refund applies
- A new booking must be made
- For group hires, the full service fee remains valid
D. Refund Processing Time
- Refunds are processed within 3–7 working days after approval.
- Bank charges or transfer fees may be deducted where applicable.
E. Rescheduling Policy
- Customers can reschedule once at no extra cost (if done within the allowed time window).
- Additional rescheduling attracts a small administrative fee.
- Rescheduling is subject to vehicle availability.
F. Incomplete Trips
If a trip is interrupted due to force majeure (accidents, roadblocks, security issues, extreme weather):
- Partial refunds may be issued depending on distance already covered.
- Obasco Transport will work to complete the journey or arrange a safe alternative.
G. Non-Refundable Fees
The following are non-refundable:
- Processing or administrative fees
- Priority booking fees
- Custom route agreements
- Last-minute emergency hire payments
Acceptance of Terms
By making a booking, passengers confirm that they:
- Have read and understood these Terms & Conditions
- Agree to comply with the safety rules
- Accept the refund and cancellation guidelines
Contact Information
For questions, cancellations, or refund requests:
Customer Care: +234-806-0471-259
Email: bookings@obasco.com.ng
Office Address: 11 Ajagba Street, Owutu Agric, Ikorodu, Lagos
Website: obascotransportservices.com.ng
